Shipping policy

All the orders are processed within 1 business day when the item is in stock. You will receive an order confirmation email once your order has been placed, and another email with tracking details once it has been shipped.

Out-of-Stock Items:
If a product is out of stock, we will notify you by email. You may choose to wait until it’s restocked or request a full refund.

Lost or Damaged Packages:
If your package is lost or arrives damaged, please reach out to us within 48 hours at helloxtrem.com. We’ll help resolve the issue quickly.