Shipping policy

Shipping Policy

Last updated: October 14, 2026

Thank you for shopping with XTREM. This policy explains how orders are processed, shipped, and delivered. Available shipping methods, costs, and delivery estimates may vary depending on your destination, the products in your order, and the fulfillment location.

1. Order Processing

Orders are generally processed within 1–2 business days. Business days exclude weekends and public holidays.

Our daily order-processing cutoff is 5:00 PM (UTC+8), the operating time zone used by our fulfillment operations. This corresponds to 5:00 AM Eastern Standard Time (EST) during standard time in the United States. The US equivalent may vary during daylight saving time.

Processing times are estimates and may be longer during holidays, promotional periods, inventory changes, or other circumstances beyond our reasonable control.

2. Shipping Methods and Costs

Available shipping methods and charges are displayed at checkout based on your delivery address and order.

Our commonly offered rates are:

Standard Shipping: US$6.99
Express Shipping: US$14.99

These rates may vary by destination, order, and availability. The shipping options and prices shown at checkout for your order are the applicable options for that purchase.

The carrier and fulfillment location may vary depending on product availability, destination, and the items in your order. Orders may ship from a US fulfillment location or from our fulfillment operations in China. Some orders containing products that are not available at the same fulfillment location may be shipped together from another location.

We work with shipping carriers and logistics partners that may include USPS, UPS, DHL, and 4PX, depending on the destination, shipping method, and fulfillment route. The carrier used for an individual order may vary.

3. Estimated Delivery Times

The following are estimated transit times in business days after dispatch. They are estimates, not guaranteed delivery dates. Customs processing, carrier operations, weather, holidays, and local delivery conditions may affect actual delivery.

Destination	Estimated transit time
United States	Approximately 3–8 business days, depending on fulfillment location and shipping method
United Kingdom, Germany, Italy, France, Spain, and Switzerland	5–10 business days
United Arab Emirates, Saudi Arabia, Israel, Qatar, Kuwait, and Bahrain	7–12 business days
Malaysia and Singapore	3–10 business days
Indonesia	3–7 business days for applicable shipping services
India	Approximately 3–5 business days with applicable DHL services, or 3–7 business days with applicable UPS services
Other destinations not listed above	Please check the options shown at checkout or contact us for an estimate

Delivery estimates do not include order processing time. If different shipping options are offered at checkout, please review the displayed estimate before placing your order.

For US orders, the fulfillment location may depend on the iPhone model, stock availability, and order combination. Some orders may be shipped from a US fulfillment location, while orders containing products unavailable at the same US fulfillment location may be shipped together from China. Please refer to the delivery estimate shown at checkout for the shipping option available to your order.

4. Tracking Information

When tracking is available, we will send the tracking details to the email address provided with your order. Please allow time for the carrier to register the first tracking scan.

Tracking updates may be delayed while a shipment is being transferred between facilities, processed by customs, or handed over to a local delivery partner.

Depending on the shipping route, tracking may be provided through USPS, UPS, DHL, 4PX, or another applicable logistics partner.

5. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless the checkout explicitly states that these charges have been prepaid or included, such charges may be payable by the customer. The amount and collection process are determined by the relevant authorities, customs procedures, and delivery arrangements.

XTREM cannot guarantee that an international shipment will be exempt from import charges or customs inspection. If you have questions about potential fees, please check with your local customs authority before placing an order.

6. Delivery Delays

We work with shipping and fulfillment partners to deliver orders as promptly as possible. However, delivery may be affected by customs inspections, carrier delays, severe weather, public holidays, incorrect address information, or other events outside our reasonable control.

If your tracking information has not updated for an extended period or your order appears to be missing, contact us at hi@helloxtrem.com with your order number. We will help review the available tracking information and next steps.

If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking details. We will review the shipment status and help investigate the issue with the relevant shipping partner where appropriate.

7. Address Accuracy

Please check your shipping address, postal code, phone number, and email address carefully before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been processed or handed to a carrier, we may not be able to change the address or intercept the shipment.

Additional shipping charges or other limitations may apply if a shipment must be redirected or reshipped, subject to applicable law and the circumstances of the order.