Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how XTREM INNO INC (“XTREM,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://helloxtrem.com/, place an order, contact our support team, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: such as your name, email address, phone number, billing address, and shipping address.
• Order information: such as products purchased, order details, payment status, shipping information, and customer service communications.
• Payment-related information: payment details needed to process a transaction. Payments are handled through the payment methods and payment service providers available at checkout.
• Device and usage information: such as your IP address, browser type, device information, pages viewed, and interactions with our website.
• Marketing preferences: such as whether you have subscribed to promotional emails or agreed to receive marketing communications.
• Information you provide to us: such as the contents of messages, feedback, or other information you choose to submit.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders, arrange shipping, and provide order updates.
• Process payments, help prevent fraud, and protect the security of transactions.
• Respond to customer service requests, returns, refunds, and product issues.
• Operate, maintain, and improve our website, products, and shopping experience.
• Send transactional communications related to your order or account.
• Send marketing communications where permitted by law and, where required, with your consent.
• Understand website usage and evaluate the performance of our website and marketing activities.
• Comply with legal obligations and protect our rights, customers, and business.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and measure marketing performance.

Some cookies may be provided by Shopify or by third-party services integrated with our store. The technologies used depend on our current website configuration and settings.

You can manage cookies through your browser settings and, where available, our website's cookie preference controls. Disabling certain cookies may affect how some website features function.

4. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

• E-commerce and hosting providers, including Shopify, to operate our online store.
• Payment service providers to process transactions.
• Shipping and fulfillment partners to deliver orders and provide tracking.
• Customer support, communications, analytics, and marketing service providers that help us operate our services, where applicable.
• Professional advisers, regulators, law enforcement, or other parties where required by law or necessary to establish, exercise, or defend legal claims.

We do not sell personal information to third parties in exchange for money. Depending on the privacy laws that apply to you and the services enabled on our website, certain advertising or analytics activities may be treated as “sharing,” “targeted advertising,” or similar activities under applicable law. Where required, we will provide the applicable choices or opt-out mechanisms.

5. Payment Security

Payments are processed through the payment methods and service providers presented at checkout. Payment information is handled according to the relevant provider's security practices and terms.

We do not claim that XTREM independently holds a payment-security certification unless expressly verified. No method of internet transmission or electronic storage can be guaranteed to be completely secure, but we and our service providers take reasonable measures appropriate to the services provided to help protect information.

Please do not send full payment card details or passwords to our customer support email.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods vary depending on the type of information and the applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing or advertising activities.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing your request. Some information may be retained where permitted or required by law.

You can unsubscribe from promotional emails by using the unsubscribe link in the message. You may still receive essential transactional communications relating to an order.

8. International Data Transfers

Our service providers may process information in countries other than the country where you live. Privacy protections in those countries may differ from those in your jurisdiction. Where required, appropriate safeguards will be used for international transfers of personal information.

9. Children's Privacy

Our website is not intended to be used by children in ways that are prohibited by applicable law. We do not knowingly collect personal information from children where parental consent or another legal basis is required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date.

12. Contact Us

For privacy-related questions or requests, contact:

XTREM INNO INC
Email: hi@helloxtrem.com
Website: https://helloxtrem.com/
Business address: 37-12 Prince St, Suite 8C, Flushing, NY 11354, USA

Please note that this business address is provided for company contact purposes and is not a return address. Contact us before sending any product return.